Privacy Policy
Last updated: September 19, 2026
Totally Polished is operated by Amelie Collins in Kelowna, British Columbia, Canada. This Privacy Policy explains how we collect, use and share personal information when you visit our website, purchase courses or resources, subscribe to our emails, inquire about mentoring or interact with our nail services.
Amelie Collins is responsible for privacy matters at Totally Polished. For questions or requests concerning your personal information, contact admin@totallypolished.ca.
1. Information we collect
The information we collect depends on how you interact with us. It may include:
Contact information: Your name, email address, phone number and billing details when provided through forms, purchases, bookings or correspondence.
Purchase and account information: Products purchased, transaction records, account details and information associated with your access to online courses.
Inquiries and communications: Information you provide when asking questions, requesting mentoring, contacting us about appointments or seeking support.
Email subscription information: Your email address, subscription preferences and records relating to your consent or unsubscribe requests.
Appointment information: Booking details and information you provide to arrange or manage nail services.
Website usage information: Your IP address, browser and device information, pages visited, referring sources and interactions with our website.
Please provide only information relevant to your inquiry or purchase. Avoid sending payment card details or unnecessary sensitive information through contact forms or email.
2. How we use your information
We use personal information to:
Process purchases, payments and invoices.
Provide access to courses and downloadable resources.
Respond to questions and provide customer support.
Arrange mentoring and manage appointment-related communications.
Deliver resources you request.
Send marketing emails where we have your consent or another lawful basis.
Understand website activity and measure marketing performance.
Maintain business records, prevent fraud and meet legal obligations.
We limit our collection and use of personal information to purposes that are reasonable and appropriate for our business activities.
3. Website, email and payment providers
We use third-party services to operate our business.
Squarespace: Our website, online course services, website forms and email marketing use Squarespace. Information submitted through these services may be processed or stored by Squarespace.
Online payment providers: Website purchases are processed through the payment providers available at checkout. The provider involved depends on the payment method you select. These providers process payment information under their own privacy terms.
Square: We use Square for nail-client appointment and payment activities.
Meta: We use Meta Pixel on our website for advertising measurement and related marketing purposes, as described below.
We may also disclose information to professional advisers or authorities when reasonably necessary to meet legal obligations, resolve disputes or protect against fraud.
4. Cookies, analytics and Meta Pixel
Our website uses cookies and similar technologies to support website functions, understand visitor activity and measure marketing.
Squarespace Analytics helps us understand how visitors find and use our website. Depending on the settings in use, information may include pages visited, referring websites, device details and IP addresses.
Meta Pixel can send information about website visits and actions to Meta, including pages viewed, browser or device details and cookie identifiers. Meta may associate this information with your Facebook or Instagram account and use it under its own privacy policy. This technology can support advertising measurement, audience creation and personalized advertising.
You can manage cookies through your browser settings. Blocking cookies may affect certain website features. You can also review advertising preferences through your Meta account. Browser controls and Meta preferences do not necessarily stop every form of data collection.
Where required by applicable law, we seek consent before using non-essential tracking technologies.
5. Email marketing
If you subscribe through our website, we use your email address to send the resources and communications described at signup. These may include nail education tips, course news, resources and promotional offers.
Our email platform may record engagement information, such as whether an email was opened or a link was clicked, depending on its settings and your email software.
You can unsubscribe from marketing emails using the unsubscribe link in an email or by contacting admin@totallypolished.ca.
Unsubscribing from marketing does not prevent us from sending necessary messages about an existing purchase, account, invoice or service.
6. Consent and your choices
We obtain consent for collecting, using or disclosing personal information where required by law. The form of consent depends on the information involved and the circumstances.
You may contact us to withdraw consent, subject to legal or contractual restrictions and reasonable notice. If certain information is necessary to provide a service, withdrawing consent may affect our ability to provide that service. We will explain relevant consequences when you make your request.
7. Storage and processing outside Canada
Our service providers may store or process personal information outside British Columbia or Canada.
Information processed in another jurisdiction may be subject to that jurisdiction’s laws, including lawful access by courts, law enforcement or government authorities.
8. How long we retain information
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet legal, tax, accounting and dispute-resolution obligations.
Retention periods vary. Purchase records may need to be retained for accounting purposes, while account information may be needed to maintain your course access. We may retain limited unsubscribe records to respect your marketing preferences.
When information is no longer needed and retention is not legally required, we take steps to securely delete it or make it no longer identifiable.
9. Protecting your information
We use reasonable safeguards appropriate to the sensitivity of the personal information we handle to help protect it from unauthorized access, use, disclosure or loss.
No internet transmission or electronic storage system can be guaranteed completely secure. Please keep your account credentials confidential and contact us if you suspect unauthorized access to your account.
10. Access, corrections and privacy requests
You may request access to personal information we hold about you, ask how it has been used or disclosed, or request corrections to inaccurate information.
You may also ask us to delete information we no longer need. Deletion requests are subject to applicable law and any continuing recordkeeping obligations.
Send requests to admin@totallypolished.ca. We may need to verify your identity before responding. We will respond within the time required by applicable law and explain any lawful limitations on fulfilling your request.
If you have a privacy concern, please contact us so we can investigate. You may also contact the Office of the Information and Privacy Commissioner for British Columbia.
11. Third-party links
Our website may link to social media platforms, booking services or other websites. Those services have their own privacy practices. Review their policies before providing personal information.
12. Changes to this policy
We may update this Privacy Policy as our services or practices change. The date at the top shows when it was last updated.
Where required, we will provide additional notice or obtain consent for material changes to how we handle personal information.
13. Contact us
Amelie Collins — Totally Polished
Privacy contact
Kelowna, British Columbia, Canada
Email: admin@totallypolished.ca