Salon Policies
Last updated: September 19, 2026
My goal is to provide beautiful nails and a comfortable, welcoming appointment experience. These policies help protect the time reserved for you and keep expectations clear.
Please review them before booking. If you have questions or circumstances you would like to discuss, contact me before your appointment.
1. Booking and availability
All appointments are arranged directly with me. This allows us to discuss your needs, select the right service and reserve enough time for your appointment.
I primarily serve existing clients, with limited availability for new clients when my schedule allows. If you are interested in becoming a client, please complete the waitlist form on my Nail Services page. Joining the waitlist does not guarantee an appointment.
Booking requests and appointment changes can be sent by Instagram DM, email or text if you already have my number. An appointment is confirmed once we have agreed on the date, time and service.
2. Consultations and pricing
Please send inspiration photos ahead of your appointment, including your desired length, shape and nail art. This helps me plan the appointment and provide an approximate quote.
I honour the quoted price for the agreed service. If your requested design or service changes, we will discuss any price adjustment before proceeding.
Please let me know ahead of time about broken nails, significant lifting, another technician’s product or other concerns that could affect the service or time required.
3. Cancellations and rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule.
Notice is measured from the time you send your message by Instagram DM, email or text—not when I reply.
Cancellations or rescheduling requests made with less than 24 hours’ notice may be charged up to 100% of the quoted appointment price, including planned nail art and length. The amount charged is determined at my discretion, and I may reduce or waive it depending on the circumstances.
Any outstanding cancellation invoice must be paid before another appointment will be booked.
4. Late arrivals and no-shows
Please arrive at your scheduled appointment time.
A 15-minute grace period is allowed. At 15 minutes late, your appointment may be treated as a no-show.
If my schedule allows me to proceed, we may need to simplify the design or adjust the service to fit the remaining time. The revised service and price will be discussed before we begin.
No-shows may be charged up to 100% of the scheduled service price, plus a $40 no-show fee.
Outstanding no-show invoices must be paid before another appointment will be booked.
5. Prepayment requirements
Deposits are not currently required for regular bookings. However, repeated late cancellations, no-shows or payment issues may result in full prepayment being required for future appointments.
Prepayments are non-refundable for client cancellations, except where required by law.
With at least 24 hours’ notice, prepayment may be transferred to a rescheduled appointment. Changes requested with less notice are considered individually and require my approval.
If you miss a prepaid appointment, the prepayment is applied toward the service charge. The additional $40 no-show fee remains payable.
If I need to reschedule your appointment, I will contact you to arrange a replacement. A transfer to another suitable person may also be considered by mutual agreement. These arrangements do not limit any refund rights required by law.
6. Illness and emergencies
Please contact me to reschedule if you have contagious symptoms that could put me, my family or other clients at risk.
Rescheduling one appointment is much easier than cancelling several days of appointments because illness has spread.
I understand that illness and emergencies can happen unexpectedly. Please let me know as soon as possible. Exceptions to cancellation charges are considered individually, and I ask for honest communication and respect for the time reserved for you.
7. Payment
Payment is due at the time of service unless prepayment has been required.
I accept:
Debit
Credit
Exact cash—I generally do not have change available
Applicable GST will be identified in your quoted or invoiced total.
If payment is not completed at the time of service, a one-time $10 late-payment fee may be added. The invoice will state its payment deadline.
Please discuss any payment difficulty with me before leaving your appointment.
8. Fills and maintenance
Fills are generally recommended every 3–4 weeks, depending on your nail growth, length, lifestyle and the condition of your nails.
Repairs are included with a fill unless the amount of work requires a new set. If more than three nails require repair, I reserve the right to charge for a new set rather than a fill.
Please tell me about missing nails, breaks or substantial lifting before your appointment so I can allow appropriate time.
9. Product applied by another technician
I assess another technician’s work before deciding whether it can be filled or needs to be removed.
Photos can help with initial planning, but I cannot confirm the condition of the underlying nails or how the existing product is bonded until I begin filing.
An appointment initially booked as a fill may therefore require removal and a new set. We will discuss the findings, available options and price before proceeding with additional work.
Removal is $40, or $25 when combined with a new set.
10. Repairs after your appointment
Please report any repair needs within 14 days of your appointment to be eligible for complimentary repairs.
The reporting date determines eligibility. The repair itself will be scheduled according to availability.
Complimentary repairs cover up to three broken or damaged nails, regardless of the cause. More than three nails needing repair will be charged as a new set.
Please send photos when possible so I can assess the time needed.
For issues reported after 14 days, contact me to discuss the next step. Where appropriate and availability allows, we may move your next maintenance appointment forward.
This repair policy does not limit remedies required by applicable law.
11. Nail biting and service suitability
A $10 nail-biter add-on applies to overly bitten nails to account for the additional care and work required.
I may need to modify, postpone or decline a service if the condition of your nails or surrounding skin makes the requested service unsuitable.
Please disclose relevant concerns before your appointment. Any appointment charge in these circumstances will be considered individually.
12. Design changes and satisfaction
Please communicate openly throughout your appointment about the shape, length, colour and design. Letting me know early gives us the best opportunity to make adjustments.
Several requested design changes may increase the time needed and move the service into a higher nail-art pricing tier. Any additional charge will be discussed before proceeding.
If you change your mind about the colour after your completed appointment, a solid-colour change is $35. Nail art or other design work is subject to additional fees.
If you have a concern about the completed service, please contact me so I can assess it and discuss an appropriate correction.
Completed services are non-refundable, except where required by law. A change-of-mind colour service is separate from addressing a concern about the quality of the original service.
13. Home-studio visits
My studio is located in my home, where furry pets are present.
Please consider this before booking if you have allergies. If you prefer not to interact with my pets during your service, notify me in advance so I can make arrangements. Keeping pets separate does not make the home allergen-free.
One client parking space is available in the driveway.
Please arrive at your booked time rather than early. The time between appointments is reserved for cleaning, preparation and short breaks. If I am ready for you early, I will contact you.
You may text or knock when you arrive.
14. Guests and minimum age
Additional guests, including children, are not permitted unless discussed and approved before the appointment.
Nail services are available to clients aged 16 and older. Parental permission does not override this minimum-age policy.
15. Photos and social media
I may ask to photograph or film your finished nails to showcase my work on social media.
Please let me know before photos or videos are taken if you do not want them taken or shared. Declining is welcome and does not affect your service.
If you have concerns about an image already posted, contact me so we can discuss its removal from channels I control.
16. Questions and contact
Clear communication helps us avoid surprises and make the most of your appointment. If you are unsure how a policy applies, please ask before booking.
Email: admin@totallypolished.ca
Text: 250-864-4463
Instagram: @totally___polished
These policies do not exclude or restrict rights or remedies available under applicable consumer protection laws.